If there are ever any concerns about the validity of the visit, have the utility worker wait outside until his or her identity can be verified.
In most cases, home visits by utility workers are pre-scheduled by the customer and appointments are typically confirmed prior to the visit. The Tustin Police Department also reminds residents to ask for identification in the event that a stranger comes to the door or calls, claiming to be a utility worker. A SCE employee and their contractors carry identification and will provide it upon request, including their department and phone number, when asked.Be suspicious of anyone who shows up asking to check an appliance, or suggesting that there may be some other electrical problem inside your residence Generally, SCE employees will never show up at your residence without an appointment.If you receive a request like this, call the Tustin Police Department, as this could be a set-up for a burglary A SCE employee will never request that you leave your residence at a specific time for a utility-related cause.Never reveal your credit card, ATM, or calling card numbers (or PIN numbers) to anyone.Imposters have been calling SCE customers telling them they must make immediate payment. A SCE employee will never ask for money in person Utility Bill Scams Continue to Target Southern California Edison.Southern California Edison and the Tustin Police Department would like to remind customers: If you are having difficulty paying your SoCalGas or Edison bill, please review the information below regarding each assistance program.
Southern California Edison reports victim losses from this type of scam in this service region alone are approaching close to $200,000. If you are a victim, and experience a financial loss, contact the Tustin Police Department at 71 to file a report. If the caller refuses to provide this information, customers should terminate the call and report the incident immediately to SCE at 80. Fraudulent CallsĬustomers suspecting a fraudulent call should ask for the caller’s name, department, and business phone number. The callers have demanded payment be made through a prepaid cash card, PayPal or Green Dot cards. If you’re in dire straits but think your situation is temporary, you may qualify for help through this program. The United Way of Greater Los Angeles and SCE have created a fund that gives a one-time assistance payment of up to 100 for your bill. The callers threaten that if a payment is not made immediately, customers risk having their electric service disconnected. Southern California Edison also has something call the Energy Assistance Fund (EAF). The Tustin Police Department is cautioning Southern California Edison ( SCE) customers to be aware of a new scam that involves callers posing as SCE employees and demanding immediate payment for allegedly past-due bills. New Payment Scam Targets Southern California Edison Customers
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